Refund Policy

Ozark products provide customer-key access to digital Cronus Zen scripts through My Ozark and the Ozark Zen Flasher. No physical product is shipped.

Problems we will investigate

Contact us promptly if:

  • you paid but the digital product was not delivered;
  • your customer key is invalid or the purchased configuration access does not work;
  • you received a different product from the one shown in your order; or
  • the product is materially different from its description at the time of purchase.

We may ask for the Shopify order number, checkout email, device/software information, and a description or screenshot of the problem. We will provide the remedy required by applicable consumer law. Where appropriate, we will restore access, correct an entitlement error or supply the correct product. Where the law entitles you to a price reduction or to end the contract, we will provide the corresponding refund; an immediate statutory remedy does not depend on completing troubleshooting first. Any statutory refund due for a price reduction or contract termination will be made without undue delay and within the applicable legal deadline.

EEA right of withdrawal

If you are a consumer in the European Economic Area, you can withdraw from your digital-content purchase within 14 calendar days from the day the purchase contract is concluded, without giving a reason. Any longer period required by applicable law remains available.

  1. Email business@ozarkscript.com with a clear statement that you want to withdraw from your purchase. You can use the subject “Withdrawal request”.
  2. Include your order number and checkout email if available. If you cannot find the order number, provide enough information for us to identify the purchase. Do not send your customer key, password, or payment-card details.
  3. Send your withdrawal notice before the 14-day period expires. You do not need to give a reason or complete troubleshooting first.

Where you are entitled to withdraw, we will refund all payments for the withdrawn purchase to the original payment method without undue delay and no later than 14 calendar days after receiving your withdrawal notice, without charging a refund fee.

Receiving your key or activating digital access does not, by itself, waive your withdrawal right. No physical item needs to be returned. If you withdraw, stop using the digital access covered by that withdrawal.

Your rights concerning missing access, faulty digital content, or a product that does not match its description remain unaffected, including after the withdrawal period.

Compatibility

Customers must review the product description and compatibility requirements before purchase. Contact Support before ordering if your game release, platform, controller, device, or firmware is unclear. This does not limit remedies where a product was materially misdescribed or where mandatory consumer law provides otherwise.

How to request help or a refund

Join the official Ozark Discord and open a private support ticket. Include your order reference, checkout email, selected product and a description of the issue. Do not send payment-card details or passwords, or post customer keys publicly. Eligible refunds are returned to the original payment method.

Mandatory rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited, including rights relating to digital content that is not supplied, not as described, or not of satisfactory quality.